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Returns

4/6/2006

Return Policy on Special Order Items: Our new surgical tables are *Special Order* items and come with a One Year parts warranty and technical support. Returns are accepted on our special-order items for incorrect item received. Returns are also accepted on our special-order items in the event of shipping damaged that cannot be repaired. Our new surgical tables and all our items are shipped with insurance for full purchase price value on damage or loss. We have your back, So, buy with confidence! If you have any questions about our warranty policy, return policy and exchange policy please contact us with your questions before purchasing the product. Warranty will cover all parts, shipping of parts, and technical support. We will assist our buyers with any warranty claims and every concern that may arise during the ownership period of your equipment.

We will gladly accept the return on all other non-special order items that are defective due to defects in manufacturing and/or workmanship for 14 days from the date of receiving item/s. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of receiving item/s.
Return authorization must be requested for all returns.  Product returned without prior 
authorization will be refused by MedMash. 
  • Request of returns for merchandise must be made within 14 days of date of delivery date.
  • MedMash invoice number must be referenced when requesting authorization.
  • There will be a 20% restocking fee on all returns.
  •  No returns on custom made special order products.
  • Return shipment must be returned prepaid. 
  • Return Authorization number must be marked on all returned cartons.
  • Returns accepted only on merchandise in original carton and in new and saleable condition.
  • Credit will not be given for damaged merchandise.
  • Returns must be received within 14 days of the date the authorization number is issued. Returns will not be credited past this date.